Refund policy

Due to the consumable nature of our products, all sales are final and cannot be returned. Nirvana Tea Inc, will however replace or refund products that are damaged during shipment provided photographic proof of damage is submitted within 7(seven) business days of delivery. 
To start a return, please contact us at bhl@nirvanateas.com. If your return is accepted, instructions will be emailed. Items sent back to us will not be accepted.

You can always contact us for any return question at bhl@nirvanateas.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
There are no exchanges. 

Refunds
We will notify you once we’ve received your return request, and advise you if a refund was approved. If approved, you’ll be refunded on your original payment method. Please note, it may take your bank or credit card company 48 hours to process and post refunds.